Please join us for the ReStore Annual Meeting! Attendance is free, but please bring $10 for lunch. Let us know in the form below if you have any dietary restrictions. Also, if enough people express interest in staying over, we can look into finding a block of rooms.
Agenda
9:30 - 10:00 | Sign-in & Self-directed Tours of the Museum
10:00 - 10:30 | Welcome, Introductions & Group Business
11:30 - 12:15 | Creating a welcoming shopping experience, from customer service to pricing, merchandise & more!
Skip Dexter, Senior Vice President of Retail, Goodwill Industries, SE Wisconsin/Metro Chicago
Learn about Goodwill’s customer service training, pricing strategies, its boutique Retique store, its use of purchased items, job training programs, and strong nonprofit brand. You’ll have a chance to ask questions, too! Skip Dexter is the Senior VP of Retail at Goodwill Industries of SEW/Metro Chicago and in that role he drives the long-term strategic vision and oversees planning for operations that cross into two states (80 locations and growing, as well as nearly 3100 employees). Skip has strategic influence on projects and initiatives that span 5 to 10 years, all while evaluating and monitoring market trends. Prior to Goodwill, Skip enjoyed a career in the hospitality industry working at the Grand Canyon and Yellowstone National Parks, as well as an amazing four years with the Walt Disney Company. Lastly, Skip spent the better part of his adult life in higher education, accumulating four college degrees and a massive amount of student loan debt.
12:15 - 1:00 | Lunch & networking
1:00 - 2:00 | Making the Most of Your Marketing Budget
Jake Brandt, Director of Marketing & Communications, Milwaukee HFH
Whether you have thousands of dollars to spend and solid marketing plan, or you’re working on a shoestring budget, this session will have something for everyone as Jake talks about the variety of ways Milwaukee ReStores advertise to donors and customers.
2:00 - 2:15 | Break
2:15 - 3:15 | Leveraging Group Volunteer Programming as a Recruitment Tool
Emily Blankenship, Volunteer Services Manager, HFH Dane County
Do you feel trapped in a never-ending cycle of recruitment? Do you wish you had more influence over the ReStore volunteer experience? Learn how the Dane County ReStore Volunteer Services team leveraged group volunteer programming as a recruitment and onboarding tool while winning the support of operations staff and leadership.
Emily Blankenship, Certified Volunteer Administrator and Volunteer Services Manager for Habitat ReStore of Dane County, is an advocate for needs-based volunteering and a redefined role for today’s Volunteer Services professional. In addition to her success at Habitat, Emily volunteers on the board of YNPN Madison helping develop high-impact volunteer programs in the community.
3:15 - 4:00 | Breakout Discussions
How to handle disgruntled or angry customers/donors
Finding and retaining quality staff and preventing burnout
Finding quality donations
Seasonality, what to expect and how to prepare
Registration
Signup Deadline: September 19, 2018